Flower Connect

Name

First Name

Last Name

Subject

Message

Help & Support

We value our customers deeply and want to ensure you have the best possible experience with us. Our policies are designed to create clarity, fairness and trust, you always know what to expect. If you ever have questions, we're here to help - because your experience matters to us.

Order & Payment Policy

Accepted payment methods (credit cards, online payments, etc.). Full payment is required at the time of order.

Delivery Policy

A local delivery fee will be added to each order for each delivery address.

Orders must be received by 3:00pm for delivery as early as the following day. We will do our best to accommodate specific delivery time requests; however, we cannot guarantee exact timing. Please note that we do not offer deliveries on Sundays in observance of rest. Orders scheduled for Sunday will be delivered on the following business day.

Substitution Policy

We take great care in selecting the freshest, most beautiful blooms from the garden for your arrangements. While we strive to match your order as closely as possible, nature can be unpredictable, and certain flowers may be unavailable due to seasonal changes or supply limitations. If a substitution is necessary, we will choose flowers of equal or greater value while maintaining the overall style, color palette, and quality of your arrangement. Rest assured, your bouquet will be just as stunning as you envisioned!

Refunds, Cancellations & Changes

We understand that plans can change, and we'll do our best to accommodate your needs. If you need to modify or cancel your order, please reach out to us as soon as possible.

Cancellations & Changes: Orders can be modified or canceled up to 24 hours before the scheduled delivery. After this window, we may have already begun preparing your arrangement, and changes may not be possible.

Refunds: If there is an issue with your arrangement, please contact us within 24 hours of delivery, and we will work with you to find a resolution.

Quality Concerns: If your flowers arrived damaged or do not meet our quality standards, please provide a photo immediately. We will gladly make it right with a replacement or a refund, as appropriate.

Privacy Policy

Effective Date: March 29, 2025

sayhellotogrounding.com ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.

Information We Collect

We may collect the following types of personal information:

Contact information: Name, email, phone number, billing/shipping address

Order Information: Purchases, delivery details, transaction history

Payment information: Processed securely through third-party payment processors (we do not store payment details)

Device & Browsing Information: IP address, browser type, pages visited (collected through cookies and similar technologies)

How We Use Your Information

We use your information to:

```
Process and fulfill orders
```

Communicate with you about your purchase or inquiries

Improve our services and website experience

Send promotional offers (only if you opt-in)

Comply with legal requirements

Sharing Your Information

We do not sell your personal information. We only share it when necessary to:

```
Process payments securely
```
```
Deliver your order 
```

Comply with legal obligations

Cookies & Tracking Technologies

We use cookies to improve your browsing experience. You can adjust your cookie preferences through your browser settings.

Data Security

We take reasonable steps to protect your data from unauthorized access, but no method is 100% secure.

Updates to This Policy

We may update this policy occasionally. Any changes will be posted here with the updated date.

If you have any questions, or requests regarding your privacy, please reach out to:

sayhellotogrounding.com

bloom@sayhellotogrounding.com

(707) 999-7929